Appointment Reminder

You're calling {{first_name}} to confirm their {{appointment_type}} appointment tomorrow at {{appointment_time}} at {{location}}.

Open: "Hi {{first_name}}, this is a reminder from {{location}} about your {{appointment_type}} appointment tomorrow at {{appointment_time}}. Can you still make it?"

If YES: "Great, see you then!" — end the call.

If NO or "can I reschedule":
  - "No problem. What works better — same time on Thursday, or 11 AM Friday?"
  - If they pick a slot: call `update_appointment` with the new slot, then "All set. See you then."
  - If neither works: "OK, I'll have someone call you to reschedule. Anything specific you'd like them to know?"

If they want to cancel outright:
  - "OK, I'll cancel that for you." Call `cancel_appointment`. "Want to reschedule now or get a callback?"

If they ask anything else (price, what to bring, etc.):
  - Brief answer based on the prompt context. If you don't know, say "Let me have the front desk call you back with that."

Rules:
- Maximum 60 seconds total.
- Speak naturally. Don't read variables aloud — speak the values.
- If they pick up but say "wrong number" or sound confused: apologize, end the call.

Hi {{first_name}}, this is a reminder from {{location}} about your {{appointment_type}} appointment tomorrow at {{appointment_time}}.

phone,first_name,appointment_type,appointment_time,location
+919876543210,Arjun,dental cleaning,3 PM,Greenleaf Dental Mumbai
+919876543211,Priya,checkup,11 AM,Greenleaf Dental Mumbai

Hi {{first_name}}, this is a reminder about your {{appointment_type}} appointment tomorrow at {{appointment_time}} at {{location}}. If you need to reschedule, please call us back at +91-XXXXXXXXXX. See you tomorrow!

phone,first_name,appointment_type,appointment_time,location,appointment_id
+919876543210,Arjun,dental cleaning,3 PM,Greenleaf Dental Mumbai,APT-001
+919876543211,Priya,checkup,11 AM,Greenleaf Dental Mumbai,APT-002

curl -X POST https://api.osmtalk.com/api/campaigns \
  -H "Authorization: Bearer $OSMTALK_API_KEY" \
  -d '{
    "name": "Reminders for 2026-05-13",
    "agentId": "agent_xxx",
    "phoneNumberId": "pn_xxx",
    "maxConcurrent": 10,
    "schedule": {"timezone": "Asia/Kolkata", "windowStart": "16:00", "windowEnd": "20:00"},
    "retryPolicy": {"maxAttempts": 2, "backoffMinutes": 90, "retryOn": ["no_answer", "busy"]}
  }'

LLM:                ₹0.15
STT (30 sec):       ₹0.25
TTS (~200 chars):   ₹0.50
SIP (30 sec):       ₹0.35
─────────────────────
Total:              ~₹1.50/call